Shipping scope is confirmed for each project.
Delivery timing and cost depend on product readiness, quantity, packaging, destination, transport mode, Incoterm, and required export documents.
Clear records keep the next step practical.
The applicable scope is confirmed against the project brief, quotation, approved sample, and written handoff.
Before production
Confirm the delivery destination, required date, preferred transport mode, labeling, carton marks, pallet requirements, and shipment documents.
Before release
The project team reviews quantity, packing details, carton condition, marks, and the agreed inspection or release records.
After handoff
Tracking and shipping documents are shared through the agreed email contact. Questions about an existing shipment go to service@dorapony.com.
Project record
The approved quotation, packing details, inspection result, and shipment instructions remain the reference for the handoff.
What stays in the project record
These inputs help both sides review the same scope before a decision or handoff.
| Topic | Typical input | How it is used |
|---|---|---|
| Destination | Country, port, warehouse, or delivery address | Confirm before quotation and production planning. |
| Packing | Retail packaging, cartons, marks, pallets | Align with the approved packaging brief. |
| Transport | Sea, air, courier, or buyer-appointed forwarder | Cost and timing depend on the selected route. |
Send the project reference to the right team.
Sales and OEM/ODM inquiries go to business@dorapony.com. Existing order or service questions go to service@dorapony.com.